Refund Policy

The only thing on VAULT GG that costs real money is gems (500 gems = $1.00), bought through Stripe on the Wallet page. Coins are always free and can't be bought.

1. Gems are delivered right away

Gems land in your account as soon as Stripe confirms the payment. Because they're a digital item you get instantly, gem purchases are generally final.

2. When we WILL refund

• You were charged but didn't get your gems.
• You were charged twice for the same purchase.
• Someone used your card without permission, including a child buying without a parent's OK.
• A bug on our side took your gems or the thing you bought.
• Anywhere your local consumer law gives you a right to a refund.

For these, email us within 30 days of the charge. We refund the original payment method through Stripe and remove the matching gems (or anything bought with them) from the account. Refunds usually show up in 5–10 business days, depending on your bank.

3. When we usually don't

• Gems you already spent on items, VIP or the season pass, except for the reasons above.
• Changing your mind after the gems are delivered.
• Accounts banned for breaking the Terms.
• Losing coins, pets or items in games. Those are free play items with no cash value.

4. Parents

If your child bought gems without your permission, email us with the date, amount and the account's username. We'll refund it and can lock purchases on that account.

5. How to ask

Email simplekites@gmail.com with your username, the date and amount, and what happened. Please contact us before filing a chargeback so we can fix it faster. We reply within 7 days.

6. No surprise charges

Nothing on VAULT GG auto-renews or bills you later. VIP and the season pass are paid once with gems and simply end. The price on the pay button is the full price we charge.